2MCCTV 2M-BPTS

2MCCTV 2M-BPTS Basic Technical Support Subscription Packages

2M support team offers professional technical support which provides your business with the fastest most comprehensive problem resolution through phone and online support. All 2mcctv customers will receive up to thirty minutes worth of free professional technical support, consultation or guidance for technical issues on products that we sell. Additional professional support service is available to provide enhanced customer service, technical support, and increased peace of mind. 2Mcctv professional technical support services provide:

• Access to our highly trained technical support team
• Support beyond your hardware including assistance with most router configurations, such as port forwarding, DVR software configurations, and system integration.
• Collaborative support with over 20 third party vendors to help you and we will act as your single point of contact.
• Remote Access support featuring:
  • Fast on the spot technical support
  • 2mcctv technician hands on remote support with higher efficiency
  • Hands on expert configurations and recommendation

Extended Subscription Packages for Professional Service

The technical support subscription packages provide extended hours of professional support service from our highly trained technical support team for customers who might need extra help with their system. These packages offer added benefits of a better cost per hour rate, free access to 2M ticket system, and free remote desktop software for PC based systems purchased from 2M.

Basic Technical Support Package

• Valid for 3 month for a one-time fee of $200
  • Up to 4 hours of technical support per month
    • Package valid for up to 3 month from the date of purchase
      • Supported for one system
        • Free Remote desktop software installation (For PC Based Systems purchased from 2M)
          • Free access to 2M ticket system