2MCCTV 2M-PPTS

Platinum Technical Support Subscription Packages
1 Yr
Warranty Included
Platinum Technical Support Subscription Packages, One Year Subscription, 16 Hours of Support per Month, Free DDNS Software, Highly Trained Support Team, Remote Access Support
List : $480.00  
Price : $480.00
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2MCCTV 2M-1YEXWP1  
2MCCTV 2M-2YEXWP1  
2MCCTV 2M-3YEXWP1  
2MCCTV 2M-1YEXWP2  
2MCCTV 2M-TPTS30  
2MCCTV 2M-RVSTS  
2MCCTV 2M-2YEXWP2  
2MCCTV 2M-TPTS50  
2MCCTV 2M-3YEXWP2  
2MCCTV 2M-EHTS  
2MCCTV Dynamic DNS Service  
2MCCTV 2M-OSTS  
2MCCTV 2M-BPTS  
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2MCCTV 2M-PPTS Platinum Technical Support Subscription Packages

 

 

2M support team offers professional technical support which provides your business with the fastest most comprehensive problem resolution through phone and online support. All 2mcctv customers will receive up to thirty minutes worth of free professional technical support, consultation or guidance for technical issues on products that we sell.  Additional professional support service is available to provide enhanced customer service, technical support, and increased peace of mind. 2Mcctv professional technical support services provide:

 

  • Access to our highly trained technical support team
  • Support beyond your hardware including assistance with most router configurations, such as port forwarding, DVR software configurations, and system integration.
  • Collaborative support with over 20 third party vendors to help you and we will act as your single point of contact.
  • Remote Access support featuring:
    • Fast on the spot technical support
    • 2mcctv technician hands on remote support with higher efficiency
    • Hands on expert configurations and recommendation

 

Extended Subscription Packages for Professional Service

 

The technical support subscription packages provide extended hours of professional support service from our highly trained technical support team for customers who might need extra help with their system. These packages offer added benefits of a better cost per hour rate, free access to 2M ticket system, and free remote desktop software for PC based systems purchased from 2M.

 

Platinum Technical Support Package

 

  • Yearly subscription paid quarterly
    • Quarterly Rate of $480/Quarter
      • Up to 16 hours of support per month with unlimited number of calls
        • Unlimited number of systems supported
          • Remote desktop access and configuration
            • Free Remote desktop software installation (For PC Based Systems purchased from 2M)
              • Free DDNS software Valued at $70
                • Free access to ticket system