Please call (877) 926-2288 to obtain a Return merchandise Authorization (RMA) number. RMA’s can only be issued through the technical support department. Equipment must be returned within 10 Business days of an RMA issue date, after which the shipment will be refused. There will be a 15% restocking charge as follows for merchandise accepted for return provided that the cartons are unopened and goods are not damaged. Credit may be denied in the event that the product is returned damaged, missing parts or packaging materials.
- Shipments to new accounts are prepaid or approved terms only.
- All orders are subject to credit approval prior to shipment.
- 2M CCTV reserves the right to withdraw or modify prices on any product offered without prior notice.
- Merchandise will not be accepted for return (for credit or repair) unless our permission has been previously given and an RMA number has been issued.
- orders paid by check or wire transfer will ship only when payment has cleared.
- All shipping charges are NON-REFUNDABLE.
- Within 20 business days from the date of Delivery, product may be returned or exchanged if defective. Damage to the Product resulting from accident, misuse, abuse, or modifications not authorized by 2M CCTV or the manufacturer of the product effectively voids the above terms. Any discrepancies with your order must also be brought to our attention within 15 business days of delivery. Prior to returning any product, please contact the RMA department to start the Return Merchandise Authorization (RMA) process. Important! Since our warehouse is not in the same location as our main office, packages without an RMA number will be rejected and returned intact to the Sender without process.
- No products will be accepted for return more than 20 business days after the date of delivery. depending on the product, you may be referred directly to the manufacturer for repairs or exchanges.
- All shipments received damaged must either be refused or noted on your delivery receipt or bill of lading at the time of arrival of goods in order to insure the liability of the delivering carrier.
- 2M CCTV recommends shipping insurance on all products purchased, as 2M CCTV is not responsible for products damaged or lost during shipping and will not be held liable for such.
2M CCTV has made every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site, but are subject to manufacturer availability. Please be advised that manufacturers occasionally change prices and discontinue products.
MANUFACTURER WARRANTIES: THE MANUFACTURER WARRANTY IS THE GUARANTEE THAT THE PRODUCT IS FUNCTIONAL THROUGHOUT THE WARRANTY PERIOD SPECIFIED BY THE MANUFACTURER. THEREFORE, REPAIR OR REPLACEMENT OF PRODUCTS AFTER 20 BUSINESS DAYS OF DATE OF DELIVERY WILL BE HANDLED DIRECTLY BY THE MANUFACTURER AS SPECIFIED IN THEIR WARRANTY.
5 Tips to help facilitate a more speedy and satisfying return experience
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